Privacy Policy

1. Data Controller

Controller: BTSCOMET S.L.
Tax ID: B10637197
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
Email: [email protected]
Phone: +34 91 166 49 74
Opening Hours: Lunes a Viernes 09:30 - 18:30

BTSCOMET S.L. (hereinafter, "Intellico", "we" or "the Company") is the controller of the personal data you provide through our Website and services.

2. Legal Basis for Data Processing

The processing of your personal data is carried out on the basis of:

• Explicit consent: When you voluntarily provide your data through forms, subscriptions or enquiries
• Contract performance: To provide the consultancy services you have requested
• Legitimate interest: To improve our services and commercial communications
• Legal compliance: To fulfil Spanish legal and tax obligations

3. Information We Collect

We collect the following types of personal data:

• Identification Data: Name, surnames, email address, phone number, company and position
• Contact Data: Postal address, phone, email
• Professional Data: Information about your company, sector, size, consultancy needs
• Navigation Data: IP address, browser type, pages visited, visit duration
• Communication Data: Content of messages, emails and enquiries

4. Purposes of Processing

We use your personal data to:

• Provide the requested consultancy services
• Establish professional contact and communication
• Send information about services, offers and news (with prior consent)
• Improve the quality and personalisation of our services
• Comply with legal and tax obligations
• Analyse and improve the Website and user experience
• Billing and payment management
• Fraud prevention and security

5. Data Recipients

Your personal data may be shared with:

• Internal Staff: Our consultants, administrative and technical staff necessary to provide services
• Service Providers: Hosting platforms, email marketing, CRM and analytics tools
• Legal Authorities: When required by law or to protect legal rights
• Legal Advisors: For compliance with legal and tax obligations

International Transfers: Some providers may process data outside Spain/EU. In such cases, we ensure compliance with international data protection regulations.

6. Data Retention Period

We will retain your personal data for:

• Contractual Data: During the term of the contract plus the period established by tax law (6 years)
• Marketing Data: Until you withdraw your consent
• Navigation Data: Maximum 13 months
• Enquiry Data: For 1 year from the last communication

After the retention period, we will proceed to securely delete or anonymise your data.

7. User Rights under GDPR

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

• Right of Access: Access a copy of the data we process about you
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your data under certain circumstances
• Right to Restriction: Limit the processing of your data
• Right to Portability: Receive your data in a structured format and transfer it to another controller
• Right to Object: Object to the processing of your data for direct marketing
• Automated Decision Rights: Protection against automated decision-making

8. How to Exercise Your Rights

To exercise any of the above rights, you can contact us:

By email: [email protected]
By post: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
By phone: +34 [number]

You must include:

• Copy of your ID/Passport
• Clear description of your request
• Contact address and email

We will respond within a maximum of 30 days as required by law.

9. Data Security

Intellico implements technical and organisational measures to protect your personal data against unauthorised access, alteration, loss or destruction:

• SSL/TLS encryption in data transmission
• Encrypted passwords and multi-factor authentication
• Servers with firewall protection
• Access restricted to authorised personnel
• Regular security audits
• Data processing privacy policies

10. Cookies and Tracking Technologies

We use cookies to improve your experience. For more information, please refer to our Cookies Policy. You can configure your browser to reject cookies, although this may affect the functionality of the Website.

11. Changes to This Policy

Intellico may update this Privacy Policy at any time. Changes will take effect immediately upon publication. It is recommended to review this policy regularly.

12. Data Protection Officer Contact

If you have questions about data processing or wish to exercise your rights:

Email: [email protected]
Phone: +34 91 166 49 74
Opening Hours: Lunes a Viernes 09:30 - 18:30
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid

13. Complaints to Authorities

If you consider that your data protection rights have not been respected, you can lodge a complaint with the competent supervisory authority.

Spanish Data Protection Authority (AEPD)
Calle Jorge Juan, 6
28001 Madrid
+34 901 100 099
[email protected]
www.aepd.es