Productivity and processes in a growing consulting firm
Client
Professional services consulting firm
Sector
Consulting
Team productivity
Cycle times
To measurable results
The challenge
The firm had grown in clients but not in structure: non-standardized internal processes, knowledge concentrated in a few people and projects delivered late due to invisible bottlenecks.
The solution
We carried out a complete operational diagnosis, redesigned the critical delivery processes and trained the team in the new working methodology, with capacity and workload indicators per person.
The result
Team productivity increased by 35% in three months, the firm started delivering more projects per month with the same team and cycle times were reduced by 40% in key processes.